“The workmanship was excellent”
I want to thank your company very much for dealing with my requests so efficiently and courteously. The staff on the phone were polite and helpful, the workmanship of the items was excellent and Tom the Installer was professional and friendly. I wouldn’t hesitate in recommending your company to anyone I know needing security.
Ruth – Bassendean
“Courteous, patient and considerate”
Please pass on to Jean my appreciation of her courteous, patient and considerate manner in dealing with my enquiry and also to Malcolm for his similar friendly manner and clear explanations in assessing and recommending the most suitable product for our needs.
Ralph – Mount Pleasant
“Extremely professional service”
A very big ‘Thank you’ to you all for the wonderful service you have given us from start to finish. Right from the word go, from you sales person Jim, to Belinda and Jean for the phone calls arranging installation dates to Mick who installed the security screens. Every step of the way, you all offered an extremely professional service which is a pleasure to see in this day and age.
Caryn – Canning Vale
“A job well done”
We recently had security doors and screens fitted by your company and I would like to pass onto management our appreciation for the excellent service all your staff gave us, especially your installer Grant. A job very well done.
Susan – City Beach
“I was very impressed”
Thank you for your great service I’m was very impressed by it all.
Dean – Kewdale
“Friendly, helpful and knowledgeable”
My name is Greg Bowater and have been a resident of Willetton for many years. From time to time I have used the services of your Company. I am writing to tell you that over the years I have found your staff to be friendly, helpful and knowledgeable. In the past week I was served and helped by Brian Hoey. As with my previous experiences with your Company, he was most helpful and friendly
Thank you, Greg Bowater
“Excellent customer service and products”
We’ve had a new roller shutter and screen door fitted through CSM and whole the products are great the customer service realty has been a breath of fresh air! From the moment tom came out to do the measure and quote we were already sold. We are completely impressed by everyone involved in our job, and vey happy to recommend these guys to all! Thanks
Renee – Byford
“Attention to detail”
Dear Nigel & Ryan
With regard to the installation of the security screening to close off the sides of the carport at my home, I would like to thank each and every one of your staff involved in the manufacture of what was a special order. Special thanks to Tom Leonard for coming up with a brilliant solution to my problem, and his attention to detail in the installation.
I have used your firm several times over the years and have never been disappointed – thanks again for a job well done and more quickly than I expected.
Ethel A Ross
“Professional attitude towards their work”
We have had work carried out at our properties in Rossmoyne and Southern River. We have been more than pleased with the professionalism that has been displayed from the beginning, receiving a quote to the manufacturing of screens and their installation.
We find that the staff have a professional attitude towards their work. They strive to communicate with the customer to ensure that all avenues regarding the installation and if necessary, follow up is handles in a professional manner.
Jim & Laura Lee Watson
I would like to compliment Belinda on the tireless service she’s provided for me since last Wednesday when I spoke to her regarding the attempted break-in at my home that destroyed my security screen door.
Belinda organised for Mel to come out and quote on the job. I called the next day and added replacing the fly wire on the front door and kitchen window, which they happily placed on a separate quote as it was not related to the insurance.
Belinda then called me back to advise that the replacement door could be fitted on 10/3 and she’d let me know what time so that I could organise it with work.
Today, Gavin came to my home and did all the work. He was professional, friendly, tidied up after himself and completed the work with a high degree to attention to detal, all the while battling allergies (he is allergic to cats and I have two – he took it in his stride).
Thanks again for all the help you’ve given during the last 9 days. You all rock!
“We would certainly recommend your company to our friends”
Dear Nigel and Christine
We had our new security doors installed on the 5th August and would just like to say how pleased we were with the finished job. We are very impressed that the contact we have had with all your staff – Tom was so helpful when he came out to give us the quote; your receptionist went out of their way to re-organise the fitting of our doors and my fathers door at a time more convenient to us, and the young chap who installed the doors did a marvellous job.
We would certainly recommend your company to our friends.
Chris & Carol Ham
“Friendly, patient and helpful”
I recently had a job completed by CSM and would like to commend your company on the excellent service I received from various members of staff. From quote through office queries to installation, the staff members I dealt with were polite, patient and knowledgeable.
Tom returned to my home to answer questions that arose after his initial quote: a far more personable approach then merely speaking on the phone.
The lady I saw when I visited the office to view the products was friendly, patient and helpful. Office staff who phones to keep me updated and make appointments were efficient and accommodating.
Tawa was a gem and is a true asset to your company. He worked solidly the entire day, was friendly and courteous, answered my questions and went beyond what was required of him in the circumstances. He exhibited pride in his work and spoke positively and loyally of his employer.
Rarely (if ever!) do I feel the wish to write and express my appreciation for works of this nature. All too often, businesses seen to have forgotten about pleasing the customer and the etiquette of what is a business contract.
I will be recommending CSM to friends and acquaintances, and hopefully, as the ‘single woman’s preferred tradies list’ is something passed from one to another, it will result in well-deserved benefits for your company.
“I’ll be using Central Lock & Key in the future”
I’m just wiring this to thank Ben & Cameron from the Willetton store for their fast service in helping me get into my car and back on the road. I’ll be using Central Lock & Key in the future and recommending your store to other people.
I just wanted to thank you for the great service. Whenever we call with a problem to be fixed, you send a tech out very quickly and the tech who came 29/5 (and several times prior) has always fixed the problem efficiently and has been very friendly to both the staff and customers.
(St. James Newstart Pharmacy)